Terms & Conditions
Refunds & Returns Policy
All products from The Wetsuit Factory have a full, no quibble guarantee.
If you are in any way unhappy with your purchase simply return it to us unused and in original condition within 14 days for a full refund or an exchange.
All goods are guaranteed for 12 months from the date of purchase against faulty materials and workmanship. This does not include wear and tear, accidental damage or abuse. This does not affect your statutory rights.
Please return products to the following address with a covering note including your contact details, reason for return and whether you would like an exchange or refund.
When returning wetsuits, please follow the diagram found on the returns card.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
TWF INTERNATIONAL LTD
Moorswater Industrial Estate,
Damaged or Faulty Items
If you receive a damaged or faulty product or if the product fails within its registered years guarantee, then please contact us.
Depending on the nature of the fault The Wetsuit Factory will either send you a replacement part with instructions on how to fit, refund the guarantee or receipt holder or send an entire new product.
For full details on our terms and conditions please contact us.
Gift Voucher Terms & Conditions
Gift Vouchers ordered through our Website will be delivered via Royal Mail to the delivery address provided.
Our Gift Vouchers must be redeemed on our Website, as full or part payment of products from our Website.
A Gift Voucher cannot be used to purchase a further Gift Voucher.
Gift Vouchers cannot be exchanged for cash.
Gift Vouchers may only be redeemed against products purchased in the same currency as the Gift Voucher.
Where Products purchased online with a Gift Voucher are returned, monies owing will be refunded by a Gift Voucher.
We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.