Terms & Conditions

Refunds & Returns Policy

All products from The Wetsuit Factory have a full, no quibble guarantee.

You have the right to cancel your order within 7 days of placing it, and you payment will be refunded.

If you are in any way unhappy with your purchase simply return it to us unused and in original condition within 14 days for a full refund or an exchange.

All goods are guaranteed for 12 months from the date of purchase against faulty materials and workmanship. This does not include wear and tear, accidental damage or abuse. This does not affect your statutory rights.

Please return products to the following address with a covering note including your contact details, reason for return and whether you would like an exchange or refund.


RETURNS DEPARTMENT
TWF INTERNATIONAL LTD

Moorswater Industrial Estate,
Liskeard,
Cornwall,
PL14 4LN

If you receive a damaged or faulty product or if the product fails within its registered years guarantee, then please contact us.
Depending on the nature of the fault The Wetsuit Factory will either send you a replacement part with instructions on how to fit, refund the guarantee or receipt holder or send an entire new product.

for full details on our terms and conditions please contact us

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